Right now, if you are looking for a way into the insurance sector, the OUTsurance Call Centre Learnership could be your first step.
What is the OUTsurance Call Centre Learnership?
This is a 12‑month, stipend‑supported programme based in Centurion. You will work in a real call‑centre, handling customer enquiries and learning how the insurance and financial services industry operates. The agreement is a fixed‑term learnership, not a permanent contract.
Who can apply?
You must meet all of the following criteria:
- Matric (Grade 12) completed
- Hold a Bachelor’s degree or an equivalent NQF qualification
- Basic computer skills, especially MS Office
- South African citizen
- Never completed a learnership before
- Age between 18 and 35 years
- Unemployed for at least the last six months
These requirements align with the INSETA learnership framework, so only apply if you fulfil them.
What will you gain?
The programme gives you:
- Hands‑on experience in a professional call‑centre
- Improved communication and customer‑service skills
- Confidence in handling pressure and multitasking
- Understanding of insurance products and processes
- A stipend to help you while you learn
These skills are valuable for many future jobs, not just in insurance.
How to apply – step by step
- Gather the required documents (see the list below).
- Visit the official OUTsurance vacancy page: OUTsurance Call Centre Learnership – Apply here.
- Read the advert carefully and click “Apply”.
- Upload a clear, up‑to‑date CV and the other documents.
- Complete the online form with accurate contact details.
- Submit the application before the portal closes (there is no set closing date, so early submission is best).
Documents you need
- Updated CV
- Copy of South African ID
- Matric/Grade 12 certificate
- Bachelor’s degree or equivalent NQF qualification proof
- Any other qualification certificates
- Evidence of computer literacy (optional)
- Current phone number
- Active email address
Make sure every file is legible and matches the information you enter on the form.
Tips to improve your chances
- Highlight any customer‑service or volunteer work on your CV, even if it was short‑term.
- Show clear examples of communication, problem‑solving and teamwork.
- Proofread your CV for spelling or grammar errors – first impressions matter.
- Include a brief cover note in the application explaining why you want to work in a call‑centre and how you handle pressure.
- Submit as soon as possible; the portal may close once enough applications are received.
Final thoughts and next steps
The OUTsurance Call Centre Learnership 2026 offers a practical entry point into the insurance industry for unemployed youth. It provides real work experience, a monthly stipend, and the chance to develop skills that employers value. If you meet the eligibility requirements, prepare your documents now and apply through the official link above. Taking action today can set you on a solid career path in financial services.