IT Support Technician Learnership is now open for South Africans who want real‑world IT support experience. It offers hybrid work, a starting salary of about R5,241 per month, and a possible route to permanent employment. Apply soon – the posting was published on 01 July 2026 and interest is expected to be high.
What the learnership is about
This is a Level 1 IT Support Technician Learnership located in Umhlanga Ridge. The host is an Internet Service Provider that delivers internet, voice and hosting solutions. You will work in a fast‑paced technical support team, handling networking basics, router configuration, VOIP and customer service.
Key details
- Recruiter: Ntice Search
- Position: IT Support Technician Learnership (Level 1)
- Location: Umhlanga Ridge, KwaZulu‑Natal
- Work model: Hybrid – 2 weeks in the office then 2 weeks remote
- Contract: 3‑month probation followed by a 12‑month learnership
- Starting salary: Approx. R5,241 per month
- Listing ID: 67946
- Permanent opportunity: Possible, based on performance and business needs
Who can apply
You are eligible if you meet all of the following:
- Matric (Grade 12) or equivalent
- Currently studying an IT qualification or hold a CompTIA A+ and/or N+ certification
- Basic understanding of computers, operating systems and connectivity
- Strong interest in IT support or networking
- Good learning attitude and willingness to follow instructions
- Ability to communicate clearly with customers
Previous work experience is not mandatory, but any exposure to troubleshooting or networking will help.
What you will gain
The learnership provides a blend of on‑the‑job practice and formal training. You will learn to:
- Answer support calls, emails, WhatsApp messages and tickets
- Log and manage incidents in the SupportPal ticketing system
- Provide first‑line remote assistance for connectivity problems
- Configure routers and set up basic VOIP services
- Monitor network health and identify service disruptions
- Work with a technical team to meet response and resolution targets
- Operate the internal CRM used by the ISP
All technical skills are taught during the programme, so you can start with little hands‑on experience. Successful learners may be offered a permanent contract.
How to apply (step‑by‑step)
- Update your CV. Highlight your Matric certificate, any IT studies, A+/N+ certifications and any personal tech projects.
- Gather the required documents:
- Copy of your ID (if asked)
- Matric certificate
- Proof of current IT studies or A+/N+ certificates
- Any other documents requested on the portal
- Visit the official application page: Ntice Search IT Support Technician Learnership application.
- Complete the online form, upload your CV and supporting documents, and double‑check that all contact details are correct.
- Submit the application before the closing date. You will receive a confirmation email if the submission is successful.
Tips to improve your chances
- Keep your CV clear and concise – no more than two pages.
- State your IT studies or certifications right at the top.
- Include a short paragraph that explains why you are interested in IT support and how you handle problem‑solving.
- If you have any hands‑on experience (e.g., setting up a home network, fixing friends’ computers), mention it with specific examples.
- Proofread for spelling and grammar – communication skills are a key part of the role.
- Show that you can stay calm under pressure; give a brief example of a time you resolved a technical issue patiently.
Conclusion and next steps
The Ntice Search IT Support Technician Learnership offers a realistic entry point into the tech industry. With hybrid work, paid training and a salary of R5,241 per month, it is a solid way to build confidence and marketable skills. Prepare your documents, follow the application steps, and submit before the deadline. Good preparation and a clear expression of your passion for IT support will give you the best shot at securing this valuable opportunity.