Young people in the Western Cape who already know how to deal with customers should act fast – the Digital Solutions Group Customer Care Agent Learnership closes on 16 July 2026 and pays R5 000 a month.
What is the learnership?
The programme is a fixed‑term, paid learnership in the Business Process Outsourcing (BPO) sector. You will work as a Customer Care Agent, handling inbound calls and messages. Your daily tasks will include answering questions, logging complaints, receiving compliments and helping callers with service‑related issues.
Who can apply?
To be eligible you must meet all of the following:
- South African citizen, aged 18–27
- Live in the Western Cape
- Currently unemployed and have been out of work for at least six months in a BPO or call‑centre role
- At least two years of experience in customer service or retail (but no prior BPO experience)
- Matric with English and Mathematics
- Strong spoken and written English
- Valid SARS tax clearance
- Ability to travel to Century City and Mutual Park, Cape Town
- Willingness to work shifts, including weekends, public holidays and after‑hours
- Preferably have some exposure to a Customer Relationship Management (CRM) system (optional)
What will you gain?
The learnership gives you:
- Hands‑on experience in a professional call‑centre environment
- Training in handling queries, complaints and compliments confidently
- Improved communication and problem‑solving skills
- Exposure to CRM software used by many South African companies
- A solid reference for future roles in retail, banking, telecoms, e‑commerce, government services and more
How to apply – step by step
- Visit the official online application portal.
- Create or log in to your profile.
- Fill in your personal details, contact information, education and work history.
- Upload a current CV that highlights your customer service experience, English proficiency and any CRM exposure.
- Submit the application before the deadline on 16 July 2026.
Tips to improve your chances
Many applicants struggle with vague CVs. Make sure you:
- Show at least two years of customer service or retail work, using specific examples (e.g., “resolved 30+ complaints per day”).
- Highlight your ability to communicate clearly in English, both speaking and writing.
- Mention any experience with phone, email or chat support, even if it was informal.
- Confirm your tax clearance number is up to date.
- Proofread your CV for spelling and grammar errors.
- Indicate your willingness to work flexible shifts.
Conclusion – take the next step
If you are a young Westerner Cape resident with customer‑service experience, this learnership offers a paid route into the BPO sector. Check that you meet every requirement, prepare a clear CV, and submit your application through the portal before 16 July 2026. Good luck!