Call centre experience can open doors fast in South Africa, and here is proof. Saflin Consulting is now listing a 12-month call centre learnership that pays a R5,000 monthly stipend. If you are unemployed and have six to twelve months of call centre work behind you, this deserves your attention today. The listing is live on Pnet, and no closing date is given. You can also follow Student Office for more learnership updates.
What is this opportunity?
Saflin Consulting (Pty) Ltd is offering a 12-month call centre learnership with a R5,000 monthly stipend. The work involves answering calls, giving accurate information, resolving customer queries, and capturing or updating customer records.
There is one important catch. The listing title says Johannesburg, but the programme details name King Shaka International Airport in Durban. The listing alone does not tell you which city is correct. Ask Saflin to confirm the exact airport, workplace, and reporting point before you plan any travel or accommodation.
Another detail needs care. The portal labels the role “Permanent”, but the title says 12 months. The description mentions a possible permanent position after successful completion and a satisfactory performance assessment. Clarify the actual contract terms before you commit.
Who can apply?
You must meet all of these requirements from the listing:
- You are currently unemployed.
- You have six months to one year of call centre experience.
- You have basic computer skills.
- You communicate clearly in speech and writing.
- You use professional telephone etiquette.
- You are helpful and customer-focused.
- You can follow procedures and work in a team.
- You are available for late shifts and weekly classes.
- You live near the relevant airport and have reliable transport.
Many applicants worry their experience is too small to count. It is not. If you handled enquiries, recorded customer details, or resolved service queries, write those exact tasks on your CV. Show the months and years clearly. One true example is stronger than a general claim like “I communicate well.”
The word “learnership” does not remove the experience rule here. Also, the listing does not state a minimum school qualification or an age limit. Do not assume the rules from other learnerships apply. Confirm these details with Saflin directly.
What will you gain?
Over 12 months, you will practise real call centre work every day. You will handle calls, follow service procedures, and apply the skills from your training. Weekly classes are compulsory, so ask when they happen and how they fit around your shifts.
The shift is written as “15:00pm to 10:00pm”. This mixes two clock formats, so confirm the exact start and finish times. What is clear is that you need reliable transport home after late shifts. To test your budget, multiply your daily return fare by your working days, then add separate trips for classes. Compare that total against the R5,000 stipend before you apply.
If you complete the programme successfully and pass the performance assessment, the description offers a possible permanent position. This is not a guarantee, but it is a real path many call centre agents have walked before you.
How do you apply?
- Open the Saflin call centre learnership listing on Pnet and read it again for updates.
- Prepare a current CV. Show your call centre work dates, your duties, and your computer skills.
- Follow the Pnet submission prompts and provide the documents requested there.
- Check that your contact details are correct. Keep any confirmation you receive.
- If you are shortlisted, follow the instructions for a short screening video. Keep your answers concise and truthful.
The video request only applies to shortlisted candidates. The listing does not state its length or format, so wait for the exact instructions at that stage.
No closing date is stated. That does not mean the opportunity will stay open. Check the Pnet listing often and apply as soon as you are ready.
Tips to improve your chances
- Confirm the placement airport first. Johannesburg and Durban are far apart, and living near one does not meet the travel rule for the other.
- Check your route and return transport for late shifts before you submit anything.
- Make your experience dates easy to find. Recruiters look for months and years first.
- Prepare one true story of a customer you helped. Explain what you heard, what you checked, and what you told them next.
- Test your camera and connection before recording the screening video.
Final word
Opportunities like this reward people who check the details and move quickly. Confirm the airport, confirm your shift times, and count your travel costs against the stipend. If everything fits your situation, update your CV and apply through the Pnet listing while it is still open. While you wait for feedback, compare other learnerships on SETA Careers to keep your options alive.