Right now, the demand for tech support workers is growing across South Africa, and the Impactful ICT Computer Technician learnership could give you a fast‑track into this field.
What the learnership offers
Impactful provides a 282‑credit learnership that leads to the Occupational Certificate: Information and Communication Technology Computer Technician. The qualification is registered with SAQA (ID 101408) at NQF Level 5 and carries the learnership Q‑number 32Q320320172825. The program includes classroom training in Johannesburg, virtual instructor‑led sessions and on‑site delivery for organisations nationwide. No stipend, programme length, intake or closing dates are listed on the factsheet.
Who can apply
The only formal entry requirement is a Grade 12 certificate. This learnership is suitable for:
- School leavers who enjoy working with computers
- People looking to start a career in IT support
- Current employees wanting to move into technical support roles
- Employers who need to strengthen their support teams
Success also depends on your willingness to solve problems, communicate clearly with users and handle technical equipment carefully.
What you will gain
The qualification equips you with both knowledge and hands‑on skills that are valued by employers.
Knowledge (109 credits)
- Data communication and networking
- Computer hardware and software architecture
- Sustainable computer environments
- Social media and digital literacy
- End‑user computing and business communication
- Customer service and workplace readiness
Practical skills (73 credits)
- Installing and upgrading hardware and software
- Diagnosing and fixing hardware and software faults
- Troubleshooting network issues
- Creating and restoring backup solutions
- Configuring antivirus, firewalls and user permissions
- Connecting devices to shared resources and monitoring performance
- Documenting user queries and solutions
These abilities open doors to roles such as IT Support Technician, Helpdesk Technician or Desktop Support Specialist.
Sustainable technology
- Set energy‑saving configurations
- Promote turning off unused equipment
- Encourage digital document sharing and paper recycling
- Reuse suitable components and dispose of e‑waste responsibly
- Support cloud‑based solutions where appropriate
How to apply
- Gather the required documents: certified copy of your Grade 12 certificate, national ID, and proof of residence.
- Prepare a brief enquiry email to impactful@lrmg.co.za. In the email, request the next intake date, programme duration, available spaces, tuition costs or funding options, stipend details, workplace placement information and the list of required application documents.
- When you receive a response, follow any instructions they give and complete the official application form they provide.
- Submit the completed form together with the supporting documents to the address or email indicated in the reply.
- Wait for confirmation of your enrolment and for details about your mentor‑to‑learner ratio (recommended 1 mentor per 3 learners, with mentors having at least two years of support experience).
For more information, visit the Impactful programme website.
Tips to improve your chances
- Quote the SAQA ID 101408 and the learnership Q‑number 32Q320320172825 in every communication.
- Ask for written confirmation of the intake date, programme length and any stipend or funding that may be available.
- Highlight any previous experience you have with computers, even informal projects.
- Show that you are comfortable explaining technical issues to non‑technical users.
- Ensure your email is clear, polite and free of spelling errors.
Next steps
This learnership gives you a practical pathway into the tech‑support industry, but you will need to confirm the missing details (stips, dates, duration) directly with Impactful. If the timing does not suit you, keep an eye on other learnerships, bursaries and internships posted on SETACareers and the Student Office portal.
Take the first step today – a short email could open the door to a rewarding career in IT support.