If you are a young person living with a disability in KwaZulu-Natal and you want to build a career in customer service, Clarity EQ is offering a 12-month paid learnership that closes on 20 June 2026. The programme pays R5,500 per month and gives you real workplace experience in Mount Edgecombe. You need to act fast because spaces are limited and the deadline is firm.
What is this learnership?
The Clarity EQ Contact Centre NQF 3 Learnership is a 12-month programme designed to train you in call centre operations. You will spend 30% of your time in classroom learning and 70% gaining practical experience in a real call centre environment.
This split means you learn the theory and then immediately practise it. You will handle real customer interactions, update CRM systems, and build a formal Portfolio of Evidence that proves your skills.
The learnership is based in Mount Edgecombe, KwaZulu-Natal. You must live in KZN to apply.
Who can apply?
This opportunity is specifically for unemployed South African youth living with disabilities. You must meet every requirement listed below to qualify.
You need:
- A valid South African ID and Matric certificate
- Unemployed status
- Proof that you reside in KwaZulu-Natal
- A valid doctor’s letter confirming your disability status
- Medical documentation for EEA reporting purposes
- At least 6 months of previous call centre experience in both inbound and outbound roles
- Strong English communication skills
- Basic computer skills
Many applicants worry about the medical documentation. Prepare these papers early. Clarity EQ will check the authenticity of your medical records during the selection process.
Competition for this learnership is high. Only candidates with the full 6 months of call centre exposure will be considered.
What will you gain?
This is not just a training course. You will receive a monthly stipend of R5,500 while you study and work.
You will earn a nationally recognised NQF Level 3 qualification at no cost to you. This certificate is registered on the South African Qualifications Authority framework.
During the 12 months, you will perform real duties including:
- Answering incoming customer calls and assisting with service enquiries
- Diagnosing customer challenges and providing first-contact resolutions
- Making outbound follow-up calls and conducting satisfaction surveys
- Supporting warm lead generation and promotional campaigns
- Verifying customer information
- Identifying retention or upselling opportunities
- Updating CRM systems with accurate customer notes
You will leave the programme with 12 months of work experience for your CV. You will also gain confidence in corporate systems, data capturing, sales support, and professional communication.
How to apply
You must submit your application through the official SA Youth online portal.
Prepare these documents before you start:
- Your updated CV
- Certified copy of your South African ID
- Your Matric certificate
- A doctor’s letter confirming your disability
- Official confirmation of your disability status for EEA reporting
- Proof of your 6 months call centre experience
Upload everything carefully. Incomplete applications will not be considered.
The closing date is 20 June 2026. Do not wait until the last day. The verification of disability documents takes time, and the portal may be slow due to high traffic near the deadline.
Tips to improve your chances
You already face competition from other candidates with call centre experience. You need to show exactly what you have done.
On your CV, clearly separate your inbound and outbound experience. List the specific computer systems you used. Mention the types of customers you served. Include any sales, retention, or data capturing tasks you handled.
Insider tip: Because this programme requires 6 months of exposure, be specific about your duties. Did you handle complaints or generate leads? Did you work with CRM software or capture data? Details matter.
Double-check your medical documents. Ensure your doctor’s letter is recent and clearly states your disability for EEA purposes. Blurry or outdated papers will delay your application.
Write a short cover note explaining why you want this qualification. Show that you understand the 30% classroom and 70% workplace structure. Employers want candidates who are ready to work, not just study.
What happens next?
This learnership offers you a real salary, a recognised qualification, and a pathway into the business process outsourcing industry. If you meet all the requirements, prepare your documents this week and submit your application before 20 June 2026.
You have the skills and the opportunity. Take the next step and apply.