Looking for a paid internship that will jump‑start your career in media and customer service? The eMedia Customer Care Agent Internship starts soon, and it gives you a full year of hands‑on experience at e.tv.
What the opportunity is
eMedia, together with MICT SETA, is offering a 12‑month Customer Care Agent Internship for 2026/2027. The placement is based in Johannesburg North and runs from the date of posting (04 June 2026). You will work in the e.tv contact centre, handling enquiries for Openview, e.tv and eVOD, and learning how a media business manages its customers.
Who can apply (requirements/eligibility)
- Age: under 35 years
- Citizenship: South African
- Education: National Senior Certificate (NQF Level 4) and a Diploma (NQF Level 6) in one of the following areas – Contact Centre Management, Communications, Marketing or Business Management
- SETAs: Must not have previously participated in, nor be currently involved in, a SETA‑funded internship
- Reference number: etv248
- Job type: Fixed‑term internship, market‑related salary
What you will gain (benefits/skills)
- Practical experience in a professional contact‑centre environment
- Training on CRM systems and how to log customer interactions
- Understanding of media products such as Openview, e.tv and eVOD
- Improved communication, problem‑solving and time‑management abilities
- Exposure to service‑level targets and quality‑assurance standards
- Opportunity to build a network within the South African media sector
How to apply (step‑by‑step)
- Gather the required documents: updated CV, certified ID copy, matric certificate, NQF Level 6 diploma, academic transcript, any customer‑service or marketing certificates, and references (if available).
- Visit the official eMedia application portal: official eMedia Customer Care Agent Internship application portal.
- Create an account or log in, then fill in all personal and qualification fields.
- Upload each document, making sure file names are clear (e.g., “CV_YourName.pdf”).
- Review the completed application for any missing information.
- Submit the form before the closing date.
Tips to improve your chances
- Make sure your CV highlights any customer‑facing roles – retail, call‑centre, volunteering, or school projects.
- Use clear, concise language and proof‑read for spelling or grammar errors.
- Show examples of problem‑solving or communication skills in your work experience.
- Include a brief cover note that explains why you want to work in media customer service.
- Confirm that your age, citizenship and SETA‑internship history match the eligibility criteria.
- Upload legible, certified copies of all certificates and IDs.
Conclusion – next steps
This internship is a solid entry point for graduates who want real contact‑centre experience in the media industry. If you meet the education and age requirements, gather your documents and apply through the official portal today. Even if you face strong competition, a well‑prepared application will give you the best possible chance to secure the role.