Are you a young South African looking for a paid chance to start a career in customer service? Fordec Holdings is now accepting applications for a Contact Centre Learnership that can give you an NQF Level 3 qualification and a monthly stipend of about R5 500 – a great opportunity to earn while you learn.
What the learnership offers
The programme combines classroom learning with real‑world experience in a contact‑centre environment. You will study the theory behind customer service and then apply it on the job, earning a recognised Level 3 qualification.
Who can apply
- South African citizens with a valid ID
- Unemployed youth under 29 years old
- Completed at least Grade 10 (Matric may also be accepted – see the note below)
- Available for both the theoretical training and workplace placement
Both Grade 10 and Matric have been mentioned as entry criteria. If you only have Grade 10, do not assume you automatically qualify; if you have Matric, still confirm you meet every other condition.
What you will gain
- Customer‑service skills
- Professional communication and telephone etiquette
- Problem‑solving and teamwork abilities
- Understanding of contact‑centre operations
- A nationally recognised NQF Level 3 certificate
- Approximately R5 500 per month to support you during the learnership
How to apply (step‑by‑step)
- Update your curriculum vitae. Highlight any experience that shows you can communicate clearly, listen well, work in a team, and use a computer.
- Gather supporting documents:
- Copy of your South African ID
- Matric certificate or Grade 10 record (whichever you have)
- Recent SARS tax letter (if available)
- Any other certificates or letters that prove your qualifications
- Make sure every scan or photo is legible and that your name and ID number match on all files.
- Compose an email with the subject line: Contact Centre Learnership 2026 – Your Name.
- Attach your CV and all supporting documents in one email.
- Send the email to info@fordecholdings.co.za.
Tips to improve your chances
- State your highest completed grade clearly on the CV and attach the correct certificate – do not guess or exaggerate.
- Show transferable skills such as clear speaking, listening, reliability and basic computer knowledge, even if acquired through volunteering or school projects.
- Proofread your email and attachments before sending – a tidy, complete application makes a better impression.
- Be honest about your unemployment status; the learnership is intended for those currently without work.
Insider tip: Because the education requirement is unclear, list the exact grade you have finished and attach the supporting document. This helps the recruiter decide quickly if you match the intake.
Next steps
The exact location, duration and closing date have not been announced yet. If you are shortlisted, you will receive details about where the training will take place and the final stipend terms. Remember, the learnership provides valuable training and a qualification, but it does not guarantee a permanent job.
Prepare your documents now and submit your application as soon as possible. This could be the first step toward a stable career in customer service.